An Update About COVID-19

March 23, 2020

YOUR credit union is part of the essential business list and will remain open during this time following the Governor’s guidelines.  We will continue with servicing you by drive-thru only during normal business hours.  Our lobby will be accessible by appointments only.  Please give us a call at 1-800-524-2402 to make an appointment when needed.  Please remember we offer e-signing services for loans and other documents.

Please remember we offer many electronic services for our members.  We encourage our members to use these services and remain home for their safety and wellbeing.  We are happy to discuss these options further with you and assist over the phone. 

Online banking
GT (BC)EFCU Mobile App
Account Balances
Account Transfers
CU Easy Pay (Bill Pay)
P2P (Pay Anyone) Transfers
Review E-statements
Loan/VISA Applications
Manage Debit/VISA Cards
CU*Talk
Night Drop Depository
ATM/Debit Cards
Skip-A-Pay Program

YOUR credit union and its financial partners are working together through the difficult months ahead.  Grand Trunk (BC) Employees Federal Credit Union is financially sound and your money is safe.  Your deposits up to $250,000.00 are insured by the NCUA. 

A Message from Michigan Credit Union League

We are committed to our members, staff and community and keeping their wellbeing is our number one priority.  We recognize the concern and are closely monitoring the spread in our community.  We are continuously cleaning our drive-thru tubes and surface areas multiple times throughout the day.    

Again, thank you for your membership.    

March 19, 2020

As the COVID-19 cases continue to increase in Michigan, we have decided to make some temporary adjustments in service to our members.  Starting March 19, 2020 at 12:00 pm, we will be servicing you by drive-thru only.  We will continue this adjustment until further notice during normal business hours. 

Please note: our lobby will be accessible by appointments only.  Please give us a call at 269-965-1381 to make an appointment when needed.  Please remember our e-signing services for loans and other documents are available for your financial needs.

Grand Trunk (BC) EFCU is dedicated to our membership and we want you to know your money is protected and safe.  Grand Trunk (BC) EFCU holds a strong capital position and we are prepared financially to endure this pandemic.  Your deposits are insured by the NCUA.

As a reminder, your accounts are accessible through our website by ItsMe247, our mobile app and by calling CU*Talk.  Our onsite ATM is free to all of our members for cash withdrawals.  In the closest lane of our drive-thru, we have our night deposit slot for any members wishing to drop off deposits for next business day morning processing.  For those members who have loans and are facing hardships, please inquire about our Skip-A-Pay Program.  It is a free program that has always been in place for our members. 

We are committed to doing our part in protecting our community and keeping our members and staff’s wellbeing and safety our number one priority.  Again, we recognize the impact this could have on our membership and we are here to work with you.  We sincerely appreciate your patience and cooperation during this time.

Thank you for being a part of our large family!

March 17, 2020

Dear Members,

As we track the latest developments surrounding the COVID-19 worldwide pandemic, we want to provide a few updates to our members:

75th Annual Meeting:

We regret to announce that we are postponing our 75th Annual Meeting.  We expect to hold our Annual Meeting later this year, but a specific date has not yet been set.  To our members who have already purchased tickets, we will gladly refund your money or transfer your tickets to the new rescheduled date.  We hope you all can still gather and enjoy this time with us.  Please watch for updates as we will be working through this change in events. 

Our commitment:

We want our members to know that we are closely monitoring the spread and impact on our community.  We recognize the impact this could have on our members and we are here to work with you.  Currently, our offices are open to you without any interruption.  If you stop into our office, please know we are taking precautions to ensure the health, safety and wellbeing of our members and staff.  We are continuously cleaning the lobby and offices throughout the day to disinfect any surface areas to provide a safe environment.  We will continue to monitor and follow guidelines set forth by the Center of Disease Control (CDC).

Alternative Account Access:

We encourage our members to use our services that are available without coming into the credit union.  All of the following services are available through our online banking, ItsMe247, and our mobile app available for download in app stores:

  1. Account Information
  2. Check Balances
  3. Account Transfers
  4. CU Easy Pay (bill pay)
  5. P2P (Pay Anyone) Transfers
  6. Review E-statements
  7. Manage Debit/VISA Cards
  8. Loan/VISA Applications

You can also access account information and make transfers by calling CU*Talk at 800-327-3478. 

As the effect on Michigan continues to change, we will be prepared and provide continued updates.  Thank you for your patience, cooperation and membership.    

Sincerely,

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LuAnn M Schott

CEO

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