Debit Card Fraud Alert

February 5, 2020

To protect our members’ information, at this time we have blocked the following areas to prevent further debit card fraud: State of California, State of Nevada and Oklahoma’s zip code of 73132.  There are multiple areas in these states that are generating a large volume of debit card fraud.  Any transactions out of these areas will be blocked by our debit card processor.  At this time, members can use an ATM machine to physically withdraw cash in those areas. 

Update as of February 7, 2020:
The credit union is working with our debit card processor with an enhancement to the block to start allowing companies such as, eBay, Play Station, Facebook, PayPal, Netflix, Cash App, Google, Airbnb, Hulu, DoorDash, Lyft and other additional companies to allow preauthorized and e-commerce transactions.  Reminder, if you are physically in California or Nevada, you can use the ATM machine to withdraw cash funds.

Unfortunately, multiple financial institutions are being affected by this issue.  Please help protect your accounts by monitoring your bank statements and viewing your account online.  Card monitoring is available within our Grand Trunk (BC) Employees Federal Credit Union mobile app under the manage cards service.  Account transactions can also be viewed within the app or online by logging into It’sMe247.  If you suspect any fraudulent transactions on your account, please notify us immediately.  We apologize for any inconvenience as we are working with our debit card processor to safeguard your accounts and personal information.  We will provide updates as we work through this issue.  If there are any further questions, please contact us at 269-965-1381. 

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