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CU*TALK Guides you through each Step!
Step-by-step instructions make it easy to use CU*Talk:)
1. Using your touch-tone phone, call (616) 285-5720 or long distance at 1-800-860-5704.
2. The computer voice will answer and ask for your credit union’s access code.
You respond by entering 064 then the # key.
3. The computer will then ask you to enter your member number. (For example, if your account number is 1234-5-000, your member number would be 12345.)
Just enter your member number, then press the # key.
4. You will be prompted to punch in your Personal Identification Number (PIN).
Enter your PIN and press the # key.
BE CAREFUL- if you enter the PIN incorrectly three times, your PIN will be disabled. You must contact the credit union directly for reactivation.
5. From this point on, the CU*TALK procedure will vary depending on the transactions you wish to complete. CU*TALK will guide you through each step.
HINT: This first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. At any time during the tutorial, you can press
(*)to return to the main menu.
6. When you have finished your last transaction, simply hang up the phone. |
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